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Vonage Contact Center Product Documentation

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Vonage Contact Center Product Documentation

Technical prerequisites
Technical prerequisites

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Configuring Real Time

Updated Jan 22, 2024

Configuring Real Time

Jan 22, 2024

In Real Time you can configure the start time for your queue history and set thresholds for how long agents should be in specified states.

In this section

Setting queue history start time
Setting the global thresholds
Configuring supervisor monitoring
- Setting your number for supervising calls

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{"serverDuration": 42, "requestCorrelationId": "a353b90f0cfb4a54901c65f6f99484a3"}