Configuring Real Time

Owned by Helen Griffith
Last updated: Jan 22, 2024


Real Time (legacy) is deprecated

Real Time (legacy) is now deprecated.

  • To create and manage agents and groups, use User Admin the VCC Admin Portal.
  • To monitor the performance of your Vonage Contact Center account, use Real-time Analytics, Historical Analytics, and Team Monitoring.
  • To monitor agents' interactions, log agents in to VCC, and change agents' states, use Team Monitoring.

For more information, see User Admin, Real-time Analytics, Historical Analytics, and Team Monitoring.

In Real Time you can configure the start time for your queue history and set thresholds for how long agents should be in specified states.

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