_ExcerptEnforcedDispositionCodes
- Helen Griffith
Owned by Helen Griffith
If the enforced disposition codes feature is enabled for your account, you can ensure that agents always provide a disposition code for an interaction. The feature prevents Vonage Contact Center from assigning the next interaction to an agent until the agent has provided a code for their previous interaction. In addition, agents can be prevented from making outbound interactions until they have provided a code.
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