Agent licenses

When you sign a contract with Vonage Contact Center, you have an agreed number of agent user licenses. Each active agent user uses an agent license.

If you have more than one account, you can allocate your licenses among your accounts. You can also set a maximum overage. Maximum overage is the number of additional licenses you can use (at extra cost) when you have used all your allocated licenses. Maximum overage prevents users with normal permissions from creating unlimited agents. When you have used your maximum overage, contact Vonage Contact Center for more licenses. Alternatively you can free up existing licenses by inactivating agents. Until you have more licenses, normal users cannot create more agents. For information about allocating licenses and setting limits on overage, see Configuring licenses.

When you create or edit individual or multiple users in User Admin, you are warned if you will exceed your agent user license limit by creating users or setting existing non-agent users' licenses to agent. You are prevented from creating or updating users if doing so will result in you exceeding your maximum agent user license limit. For more information, see Configuring individual users or Creating or editing multiple users from a CSV file.

When you manage your agents in User Admin, you can see how many agent licenses you have in the associated account and how many are in use. For information about viewing licenses in User Admin, see Configuring user licenses.