_ExcerptMSTeamsPresenceMappings

Owned by Helen Griffith

Last updated: Apr 25, 2022

Default VCC agent to Teams presence mapping

VCC agent state	Teams availability/activity
Ready	Available/Available
Away	Away/Away
Extended Away	Away/Away
Not Available	Busy/Busy
Logged out	–

Default Teams to VCC agent presence mapping

Teams availability	VCC agent state
Available	Ready/Ready
Busy	Extended Away/Extended Away
Do not disturb	Away/Away
Away	Away/Away
Be right back	Away/Away
Offline	–
Presence unknown	–

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