_ExcerptProgressiveDialing

Owned by Helen Griffith
Jul 19, 2018

Used by Progressive dialing and Configuring progressive dialing

If progressive dialing is enabled and configured for your account:

  • When an agent ends a Connect call, Connect automatically sets the disposition code for the call based on the outcome of the call.

  • The disposition code determines what Connect does next. Disposition codes indicate which of the following tasks Connect will perform:
    • Continue to next record.
    • Continue to next call.
    • Stay on current record.

    If the agent's last call does not have an applicable disposition code Connect stays on the current record.

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