_ExcerptMappingsPerformance

Owned by Helen Griffith
Oct 31, 2016

used by Configuring field-based call recording and Configuring field-based callback number selection

The configuration only applies when the agent makes a call using Connect or Click to dial.

A note about performance

Although the system has no limit on the number of mappings objects you have, we recommend that you have no more than a few hundred. If you have thousands of mappings, your outbound call might be delayed by several seconds while Salesforce searches all the mappings for a matching rule. You must never exceed 50,000 mappings for a single object or 100,000 mappings in total.
 

 

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