_ExcerptLinkingSF
- Helen Griffith
Owned by Helen Griffith
To make and receive calls using Vonage Contact Center in Salesforce, you link Vonage Contact Center (VCC) to a Salesforce user account. The Salesforce user account must be an API user account. VCC uses the linked account to log in to Salesforce and perform automated actions. These automated actions include looking for a Salesforce record and creating a task at the end of a call.
Support and documentation feedback
For general assistance, please contact Customer Support.
For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.