IVR applets

The following applets interact with IVR data, either collecting the data from the caller to store in IVR slots, or using the stored data.

Before you can use IVR applets, you must configure IVR slots. For information about configuring IVR slots, see IVR Data Collector.

Applets that store data in IVR slots:

IVR Collect Audio applet. The IVR Collect Audio applet collects a recording of a caller's voice and stores the recording in a specified audio IVR slot. For more information, see IVR Collect Audio applet.
IVR Collect Digit applet. The IVR Collect Digit applet collects a digit that a caller provides using their telephone keypad in a specified digit IVR slot. For more information, see IVR Collect Digit applet.
IVR Collect Input applet. The IVR Collect Input applet collects a string of digits that a caller provides using their telephone keypad in a specified string IVR slot. For more information, see Collect Input applet.

Applets that use stored data:

Announcer applet. This applet can announce data stored within a specified IVR slot. For more information, see Announcer applet.
Automatic Call Distributor (ACD) and Universal Contact Distributor (UCD) applets. These applets can use data in a selected IVR slot to pop a record in Salesforce. For more information, see Automatic Call Distributor (ACD) or Universal Contact Distributor (UCD) applet.
Data Connector applet. This applet can use data in a specified IVR slot to locate data in a third party system, such as Salesforce, for use in later applets in the interaction plan. For more information, see Data Connector applet.
Data Router applet. The Data Router applet routes a call according to the value in a specified IVR slot. For more information, see Data Router applet.
Dialled Number Router applet. This applet routes a call based upon the number that the caller originally dialed. The dialed number must be stored in an IVR slot. For more information, see Dialled Number Router applet.
Route to Interaction Plan applet. The Route to Interaction Plan applet can optionally transfer data from IVR slots in the originating interaction plan to the target applet. For more information, see Route to Interaction Plan applet.