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Release notes for version 22.143 of Connect (Enhancement)
Release notes for version 22.143 of Connect (Enhancement)
- Helen Griffith
Owned by Helen Griffith
Date of release
Summary
Support for Service Cloud Voice (Enhancement)
Agent changes
Connect can now be used by agents who work within Service Cloud Voice as well as agents who use Open CTI.
Supervisor changes
None.
Salesforce administrator changes
This change is supported by existing permission sets that are assigned to agents when configuring Service Cloud Voice.
, multiple selections available,
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