Release notes for version 16.103 of Connect
- Helen Griffith
Date of release
Summary
Enhancement to Auto call recording for calls made with Connect
Automatically enabled when you upgrade Contact World for Salesforce and Connect
Availability
ContactWorld for Sales Select and ContactWorld for Sales Premium
Agent changes
No changes
Supervisor changes
It's now possible to configure Auto call recording by creating a Field Based Callback Number Mapping record to specify whether or not to record the a call you make using Connect. This behaves in the same way as the feature released for Click To Dial in 16.102 of Contact World for Salesforce
Salesforce administrator changes
If you have already configured Contact World for Salesforce 16.102 or above to enable this feature for Click To Dial then you need take no further action. Otherwise you need to configure the Call Recording Selector Class in custom setting to use the Apex class called VCCContactWorld.SelectCallRecordingByField.
Dependencies
Requires version 16.102 or above of Contact World for Salesforce
Related documentation
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