Release notes for version 3.2.7 of Connect (LA)
- Helen Griffith
Depends on ContactWorld in Salesforce - version 2.9.9
Date of release
Summary
Redesigned agent experience with Connect (feature)
Agent changes
Improved agent experience working with Dial Entries. For more information see Connect overview
Created Connect Home Page Component for Sales Cloud (feature)
Agent changes
Created new Home Page Component for working with Dial Entries. For more information see Making calls using Connect
Salesforce administrator changes
To check how to configure, see Adding Connect to a non-console app in Salesforce Classic
Connect Supports Configuration Of A Custom Console Component for Service Cloud (feature)
Agent changes
Connect is now available in Service Cloud as a Custom Console Component. For more information see Using Connect in a console app in Salesforce Classic
Salesforce administrator changes
For the steps required to configure Connect for Service Cloud, see Adding Connect to a console app in Salesforce Classic
Added Call Disposition field on Task record (feature)
Agent changes
Added new field on Task record with call disposition code. For more information see Disposition codes in Connect
Salesforce administrator changes
To check how to configure, see Configuring disposition codes for Vonage Contact Center in Salesforce
Created Dial List Info publisher quick action (feature)
Agent changes
Created new publisher quick action with Dial List description. For more information, see Adding Dial List description to page layout and Viewing the Dial List description
Updated Logging Strategy To Prevent Excessive Storage Usage from Connect Package (bug fix)
Salesforce administrator changes
When logging errors it was possible that the logs created by our package would use all of the organisation's storage space. We changed the logging strategy to remove this risk. After the change, logs recorded by Connect can only be viewed through the Subscriber Support Console which Vonage Contact Center Support can access via the LMA.
Add permission sets for Connect (feature)
Salesforce administrator changes
Added permission sets. For more information, see Using permission sets in Connect
Processing Background Actions for refreshing Dial Lists (bug fix)
Salesforce administrator changes
Added de-duplication mechanism to prevent adding background actions when refreshing a list which already has pending background actions.
Generating Dial List from report fails when organisation has more than 1000 reports (bug fix)
Supervisor changes
It's now possible to generate a Dial List from a report even if the organisation contains more than 1000 reports.
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