Skills fields
Type | Group/Name | Description | |
|---|---|---|---|
Dimensions | |||
Skill display ID | The ID of the skill, as set in User Admin in the VCC admin portal during skill creation. | ||
Skill level | The level of the skill an agent has. | ||
Skill name | The name of the skill, as defined in User Admin in the VCC admin portal during skill creation. | ||
Measures | |||
Count | The number of items included in selected dimensions. | ||
Skills list | The list of skill names for selected dimensions. | ||
, multiple selections available,
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