Configuring your user profile in Agent Workspace

If enabled for your account, you can access your user profile through the User profile tab from the navigation bar. Currently, you can configure message settings and voicemail greetings.

For information about the user profile, see User profile in Agent Workspace.

Accessing your user profile

Click the user profile icon  in the navigation bar to open User profile.

The areas you can configure settings for appear in the left panel. Messages is selected when you open your user profile.