Call history in ContactPad
- Helen Griffith
- Dawid Wietrzykowski (Unlicensed)
If enabled for your account, agents can see their call history in ContactPad. Call history includes all missed and answered calls, personal queue calls, and personal voice messages.
ContactPad with call history
When the call history feature is enabled for your account, agents will notice some changes in ContactPad. For information about ContactPad, see Overview of ContactPad. With call history, agents can see lists of their recent calls. The message panel is replaced with the call history panel.
In the following examples, calls are sorted by date in descending order and the lists contain a maximum of 500 calls.
The All list shows all inbound calls — both missed and answered — and outbound calls. The telephone number of the calls appear along with a time stamp indicating when the calls were made or received. Agents can differentiate between inbound and outbound calls by their icons. The agent missed one call on Friday at 11:30 AM.
The Personal list shows all personal queue calls, missed and answered. All personal queue calls are inbound. The agent received five personal queue calls and missed three of them. The missed calls were redirected to the agent's voicemail system.
Vonage Contact Center updates call history every 60 seconds.
For information about using the call history, see Viewing and returning recent and missed calls in ContactPad.
For information about enabling call history for agents, see ContactPad - agents can see their recent and missed calls in Controlling features for your account.
For general assistance, please contact Customer Support.
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