Making repeat outbound calls to prospects or customers can be a time-consuming, manual and somewhat impersonal experience if you haven't got the right tool kit. With Connect from Vonage Contact Center you can easily create targeted campaigns, automate dialing and enable agents to have meaningful conversations.

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In this section
Connect overview Dial Lists Dialing modes Disposition codes in Connect Progressive dialing User types in Connect Connect setup overview Connect features supported in Salesforce editions Installing Connect Prerequisites for installing Connect Installing the latest version of Connect Release notes for Connect Upgrading to latest version of Connect Deleting deprecated metadata Configuring Connect Creating or editing custom settings for Connect Adding Connect to Salesforce Classic apps Adding Connect to Salesforce Lightning Experience apps Adding Dial List description to page layout Setting up a Create Dial List button Adding a custom button to a Dial List list view Setting up users, permissions and sharing rules Enabling an agent to use Connect Configuring Connect (optional tasks) Using Connect (Supervisor guide) Creating a Dial List Editing a Dial List Running reports on Dial List data Viewing upcoming dial entries Analyzing a dial list Using the Health Check tab Deleting Dial Lists Using Connect (Agent guide) Using Connect in a console app in Salesforce Classic Using Connect in a non-console app in Salesforce Classic Using Connect in Salesforce Lightning Experience apps Making calls using Connect Viewing the Dial List description Adding notes during a call in Connect Setting disposition codes in Connect Completing a call Connect reference Connect user permission sets Clickjack protection support with Connect Data usage in Connect Best practices for dial list cache settings

In this section

Connect overview
Installing Connect
Configuring Connect
Using Connect (Supervisor guide)
Using Connect (Agent guide)
Connect reference

Connect

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