Warning and error messages in ContactPad with WebRTC
- Helen Griffith
| Category | Warning | Description |
|---|---|---|
| Auto reject | ||
| Call rejected due to no microphone permission | Agent's browser does not have permission to use their microphone. If VCC delivers a call to the agent, the call is automatically rejected and the warning appears. Agent should give their browser permission to their microphone. Shows as Device unreachable in Historical Analytics and Real-time Analytics. For information, see Delivery failures summary and Viewing automatically rejected WebRTC interactions in Real-time Analytics. | |
| Call rejected due to no WebRTC connection | WebRTC connection is unavailable. If VCC delivers a call to the agent, the call is automatically rejected and the warning appears. Shows as Connection Unavailable in Historical Analytics and Real-time Analytics. | |
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