Warning and error messages in ContactPad

The following table includes all the warning and error messages that can appear in ContactPad. Messages may appear automatically in toasts or when the agent clicks a warning or error icon.

Warning	Description	Warning or error?	Type	Location
An error occurred saving settings.	Agent clicked to save ContactPad settings which resulted in an error	Error	Miscellaneous	ContactPad toast
Couldn't send report. Please try again.	Agent tried to send an audio or application problem report	Warning	Miscellaneous	ContactPad toast
Failed to drop Voicemail.	Agent tried to leave a voice message	Error	Voicemail drop	ContactPad toast
Failed to log a call	Agent tried to set a disposition code with or without a note	Error	Miscellaneous	ContactPad toast
Failed to release channel.	Agent tried to release a call (non-WebRTC)	Error	Releasing interaction	ContactPad toast
Failed to release interaction.	Agent tried to release a call (non-WebRTC). They may need to abandon the call instead. For information about abandoning a call, see Abandoning calls in Making and receiving calls in ContactPad.	Error	Releasing interaction	ContactPad toast
Skype login required Click here to connect	Agent must log in to Skype for Business to synchronize ContactPad and Skype states. For more information, see Synchronizing ContactPad state with Skype for Business presence.	Warning	Integration issue	ContactPad toast
Unable to copy link	Agent tried to copy meeting link to their clipboard. For information, see Using video and sharing your screen.	Error	Video meetings	ContactPad toast
Video failed	Agent tries to creating a video call room. For information, see Using video and sharing your screen.	Error	Video meetings	ContactPad toast
Voicemail delete failed	Agent tried to delete a voice message for voicemail drop	Error	Voicemail drop	ContactPad toast
Voicemail messages could not be retreived	issue with voicemaildrop sdk	Error	Voicemail drop	ContactPad toast
Voicemail update failed	Agent tried to update a voice message for voicemail drop	Error	Voicemail drop	ContactPad toast
Voicemail upload failed	Agent tried to upload a voice message for voicemail drop	Error	Voicemail drop	ContactPad toast
Your Microsoft Teams account link is inactive. Relink your account in Microsoft Teams in Business Apps.	Microsoft Teams account link is inactive. Agent's administrator needs relink the account in Microsoft Teams in Business Apps in the Vonage Contact Center admin portal.	Warning	Integration issue	ContactPad toast