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Winter '18 Release

Winter '18 Release

Owned by Helen Griffith
Last updated: Sept 20, 2018

You can find the Winter '18 Release Notes here.

Sales Focus

Connect, NewVoiceMedia’s Salesforce-embedded dialer offering, has undergone continual development since it was first launched. Our latest improvements to the solution are intended to improve the ease of use for both admins and sales representatives.


ContactWorld for SalesContactWorld for Service

ExpressEssentialsSelectPremiumExpressEssentialsSelectPremium
Reference Object Support

✓✓



Dynamic Lists from Reports


✓



List Management Enhancements

✓✓



Connect User Experience

✓✓



Intelligent Communications Platform


ContactWorld for Sales

ContactWorld for Service

ExpressEssentialsSelectPremiumExpressEssentialsSelectPremium
Global Voice Assurance   This feature is architecture based and is not reliant on package
Visual Call Notifications✓✓✓✓✓✓✓✓
WebRTC Enhancements✓✓✓✓✓✓✓✓
Data Connector Test Tool


✓


✓

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