Winter '18 Release
Product Name Change Notice
These release notes were written prior to a Salesforce product name change. Where Service Cloud Voice is referenced in this page, the product is now called Salesforce Voice.
Please also note that the Vonage package name Vonage for Service Cloud Voice has not changed and remains the same throughout current documentation.
You can find the Winter '18 Release Notes here.
Sales Focus
Connect, NewVoiceMedia’s Salesforce-embedded dialer offering, has undergone continual development since it was first launched. Our latest improvements to the solution are intended to improve the ease of use for both admins and sales representatives.
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| Express | Essentials | Select | Premium | Express | Essentials | Select | Premium |
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Intelligent Communications Platform
| ContactWorld for Sales | ContactWorld for Service | ||||||
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| Express | Essentials | Select | Premium | Express | Essentials | Select | Premium |
This feature is architecture based and is not reliant on package | ||||||||
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