Winter '18 Release
- Helen Griffith
Owned by Helen Griffith
You can find the Winter '18 Release Notes here.
Sales Focus
Connect, NewVoiceMedia’s Salesforce-embedded dialer offering, has undergone continual development since it was first launched. Our latest improvements to the solution are intended to improve the ease of use for both admins and sales representatives.
| ContactWorld for Sales | ContactWorld for Service | |||||||
|---|---|---|---|---|---|---|---|---|
| Express | Essentials | Select | Premium | Express | Essentials | Select | Premium | |
| Reference Object Support | ✓ | ✓ | ||||||
| Dynamic Lists from Reports | ✓ | |||||||
| List Management Enhancements | ✓ | ✓ | ||||||
| Connect User Experience | ✓ | ✓ | ||||||
Intelligent Communications Platform
ContactWorld for Sales | ContactWorld for Service | |||||||
|---|---|---|---|---|---|---|---|---|
| Express | Essentials | Select | Premium | Express | Essentials | Select | Premium | |
| Global Voice Assurance | This feature is architecture based and is not reliant on package | |||||||
| Visual Call Notifications | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| WebRTC Enhancements | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Data Connector Test Tool | ✓ | ✓ | ||||||
Support and documentation feedback
For general assistance, please contact Customer Support.
For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.