Extended wrap in Agent Workspace
- Helen Griffith
Owned by Helen Griffith
Sometimes your agents will need more time after an interaction to add related notes and a disposition code. The extended wrap feature enables them to extend the time they have. If enabled for their account, they can click Extend wrapup time 
in the Log call/chat header.
For information about extending wrap time, see the Optional disposition codes and extending wrap time section in Logging an interaction in Agent Workspace.
Support and documentation feedback
For general assistance, please contact Customer Support.
For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.