Interaction notifications in Agent Workspace
- Helen Griffith
Agent Workspace can send both visual and audible notifications to an agent's browser to alert them to incoming interactions and messages. For information about using interaction notifications, see Working with interaction notifications in Agent Workspace.
Visual notifications
Agents can allow Agent Workspace to send them a visual browser notification if Agent Workspace is not currently visible on their desktop.
Example notifications
Chrome notification of an inbound call
Firefox notification of a new Webchat message
Browser notifications do not work in incognito or private browsing mode.
Browser notifications appear and behave slightly differently depending on which browser the agent is using.
If agents have multiple supported browsers open — for example, Chrome and Firefox — agents will get multiple notifications which may overlap each other.
Audible notifications
Agents can configure audible notifications to be played when a non-call interaction — an SMS or Webchat, for example — arrives. For information, see User profile in Agent Workspace.
Supported browsers
Vonage Contact Center browser notifications are enabled for the following browsers:
- Mozilla® Firefox®, latest version
- Google Chrome™, latest version
- Microsoft® Edge
- Safari®
If agents use any other browser, visual notifications may not appear and audible notifications may not be played.
For general assistance, please contact Customer Support.
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