Voicemail in Agent Workspace
- Helen Griffith
If the voicemail feature is enabled in Agent Workspace for your account, agents can find and listen to voice messages that contacts have left for them in interaction history. For information about voicemail in interaction history, see Interaction history and voicemail in Agent Workspace.
Agents can also configure a voicemail greeting that contacts will hear when they are unable to accept their call. For information about configuring a voicemail greeting, see Configuring your voicemail greeting in Agent Workspace.
For general assistance, please contact Customer Support.
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