Winter '17 Release Features - Actions

Some of the features in the Winter '17 Release will be available for you to configure after your regional release date - this may include downloading the latest managed package. However, others may require Professional Services.

Features are dependant on the ContactWorld package you have access to. Information about which features appear in which packages can be found in the Release Notes.

The following are configurable by you using the Product Documentation:

• User License Management
• Marketing Automation Support
• Time-zone Support for Dial Lists
• Cross List Prioritization
• Single Sign-on for ContactWorld
• Personalized Number Presentation

Please contact your Account Manager for help on the following features which may require Professional Services:

• Dynamic Audio Announcements for UCD
• Equal Call Distribution
• Auto Call Recording Management
• Salesforce Lightning Support
• Agent Selection of Personalized Number
• Dynamic Overflow Routing
• Self-service Payment - (Requires separate purchase and potentially Development input)
• Insights API - (Currently only available in APAC and US)

If you wish to download the latest managed package, or if you have any concerns or questions, please get in contact with our Customer Support Team.

For additional help with preparation for the changes in your environment, please feel free to contact one of the Customer Success Managers below: