Send E-mail applet
Overview
The Send E-mail applet sends an email when an interaction is routed through it. You can configure static content or use dynamic variable substitution to personalize both the subject and body of the email at runtime.
Post-interaction processing routes
The Send E-mail applet is only supported in the Unattended plan. It cannot be used in other post-interaction processing routes. For more information, see Post-interaction processing.
Email settings
Use the following fields to configure the content of the email.
Field | Options | Description |
|---|---|---|
From address | String in email address format | The email address that the email appears to be sent from. Safe senders All emails from VCC are sent from noreply@cc.vonage.com. Add this address to your list of safe senders to ensure emails are not blocked or sent to spam. |
To addresses | String or strings in email address format | The email address or addresses to which the applet sends the email. Separate multiple addresses with semicolons or commas. |
Priority | High, Med, Low | The priority flag of the email. |
Subject | Text | The subject of the email. A combination of static text and data source references can be used. Inserting variables Type |
Body | Text | The body of the email message. A combination of static text and data source references can be used. Inserting variables Type |
Routing
Use the following field to configure where the interaction is routed after the email is sent.
Field | Options | Description |
|---|---|---|
Next applet | List of available applets | The applet that the interaction is routed to after the email is sent. |