IVR Send Questionnaire applet

The IVR Send Questionnaire sends information collected by the IVR collect applets from a post-call survey to a specified email address. For information about the IVR collect applets, see IVR Collect Audio applet, IVR Collect Digit applet, and IVR Collect Digit String applet. For information about using the IVR Send Questionnaire applet in creating a post-call survey, see Creating a post-call survey.The email contains details about the call, including values of IVR data collected:

Name	Description
DialledNbr	The ID of the interaction plan, usually the DDI number called
CLID	The calling party's ID
Guid	The unique identifier for this interaction
Agent ID	The ID of the last agent to be active on the call
IVR data	A list of IVR slot friendly names, with the value collected for each one during the call

You can use this applet in an interaction plan that routes only calls, and not other types of interactions.

Email settings

Field	Options	Description
To addresses	Text	The email address(es) to send the collected IVR information to. Separate multiple addresses with a comma or semicolon.
Combine audio files	Select, clear	Determines whether to combine the collected audio or not. Select Combine audio files to put all collected audio into one audio file.
From address	Not applicable	The from address is auto-generated, and is the address the email is sent from. All emails from VCC come from the same email address: noreply@cc.vonage.com. Users should add this email address to their list of safe senders.
Subject	Not applicable	The subject is auto-generated and is in the form 'Data Collected, [Applet Name] on [Line Number]'.

Routing

Field	Options	Description
Next applet	List of available applets	The applet that the call is routed to next.