IVR Set Menu String applet
- Helen Griffith
The IVR Set Menu String applet stores a configured string value, in an IVR slot, that is then available during the call. You can use this applet to set a phone number to route the call to, for example.
When you store a value in an IVR slot, the value is also stored as a data source. The Data Connector, Data Announcer, Data Router, ACD, and UCD applets can then use the data source. The name of the data source is the friendly name of the IVR slot, prefixed with 'IVRSlot|'. For example, if an IVR slot has a friendly name of 'StockPrice', the corresponding data source value is called 'IVRSlot|StockPrice'.
String Options
Field | Options | Description |
|---|---|---|
| String Field | List of available String IVR slots | The String IVR slot to store the string value in. Select the String IVR slot. |
| String Value | String | The string value to store in the selected IVR slot. The maximum length of the string is 255 characters. Use of special UTF characters—for example, €, ú, é—is not supported by this applet. Type a string. |
| Next Applet | List of available applets | The applet that the call is routed to next. |
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