Viewing Real Time alerts

Owned by Helen Griffith
Last updated: Jan 22, 2024


Real Time (legacy) is deprecated

Real Time (legacy) is now deprecated.

  • To create and manage agents and groups, use User Admin the VCC Admin Portal.
  • To monitor the performance of your Vonage Contact Center account, use Real-time Analytics, Historical Analytics, and Team Monitoring.
  • To monitor agents' interactions, log agents in to VCC, and change agents' states, use Team Monitoring.

For more information, see User Admin, Real-time Analytics, Historical Analytics, and Team Monitoring.

How can I show and hide Real Time alerts?

Real Time generates alerts to let you know what is happening. There are three levels of alerts: green for information, amber for warnings, and red for errors.

The alerts section in the toolbar contains two buttons:

  • show—opens and closes the Alerts window.
  • alert—shows the current alert level. alert flashes each time a new alert is added to the list of alerts in the Alerts window.

To open the Alerts window, which is automatically shown when you first open Real Time, click show.
To close the Alerts window, click show again.

To reset the alert button, click alert.

 Real Time alerts

The Alerts window is always the top window within Real Time so if you need to see other windows, you will need to close or move the Alerts window.
Support and documentation feedback

For general assistance, please contact Customer Support.

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