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Viewing collected IVR data

Viewing collected IVR data

May 04, 2023

How do I see information provided by callers?

After you have defined IVR slots for storing IVR data and have collected data from callers, you can view the collected information.

IVR data retention

To view collected IVR data, perform the following steps:

  1. Log in to the VCC Admin Portal and go toIVR Data Collector (within Interaction Plans). For information about logging in to the VCC Admin Portal, see Logging in to the Vonage Contact Center Admin Portal.

  2. In the View Collected Data for list, click the interaction plan you want to see collected data for. Click View Data. Collected data for xxx appears, where xxx represents the interaction plan you selected.

  3. In Time zone, select the time zone used to present the data.

  4. In Download data, you can optionally filter the data by date. You can then download either the filtered data (click Download) or all the collected data (click Download all) to a Comma Separated Value (.csv) file.

  5. In the lower section you can see all the collected data. The data appears in a table and includes the following columns:

Personal data

Downloaded files, including audio files, may contain personal data. You are responsible for the safe handling and deletion of any content you download.

Support and documentation feedback

For general assistance, please contact Customer Support.

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