Viewing collected IVR data

How do I see information provided by callers?

After you have defined IVR slots for storing IVR data and have collected data from callers, you can view the collected information.

To view collected IVR data, perform the following steps:

1. Log in to the VCC Admin Portal and go toIVR Data Collector (within Interaction Plans). For information about logging in to the VCC Admin Portal, see Logging in to the Vonage Contact Center Admin Portal.

2. In the View Collected Data for list, click the interaction plan you want to see collected data for. Click View Data. Collected data for xxx appears, where xxx represents the interaction plan you selected.

3. In Time zone, select the time zone used to present the data.

   Field	Options	Description
   Your preferred time zone	List of time zones	The time zones are sorted in time order compared to Coordinated Universal Time, and then by time zone name. The default time zone is the time zone used on your device. If you choose a different time zone, your chosen time zone is used in future visits to the audit log on this device. If the browser cache is cleared, the value will revert to the value set on your device.

4. In Download data, you can optionally filter the data by date. You can then download either the filtered data (click Download) or all the collected data (click Download all) to a Comma Separated Value (.csv) file.

5. In the lower section you can see all the collected data. The data appears in a table and includes the following columns:

   Column	Description
   Date/time	The date of the call for which the IVR data was collected. You can sort the data by Date/time. Click the column header to sort. This is presented in the time zone you select in Your preferred time zone in the Time zone section.
   Agent ID	The ID of the agent who received the call for which the IVR data was collected. You can sort the data by Agent ID. Click the column header to sort.
   From	The telephone number from which the caller made the call for which the IVR data was collected.
   GUID	The global unique identification number for the call for which the IVR data was collected.
   Combined audio	A link to concatenate audio files collected during this call into a single audio file. Click Play or Download to concatenate audio files and then play the audio file in your browser or download the audio file. Browser support You can play the audio files in the following browsers: Google Chrome™, latest version Microsoft® Edge, latest version Mozilla® Firefox®, latest version Apple® Safari®, latest version
   Additional columns To the right of these standard columns, configured IVR slots appear in their own columns. Play/Download appears in any columns representing audio slots that contain audio. Click Play to play or Download to download the audio file.
   Call ID	The identification number for the call for which the IVR data was collected.