Receiving an inbound call using ContactPad with WebRTC

To receive an inbound call using ContactPad with WebRTC, you must set your status in ContactPad to Ready.

Using ContactPad in the usual way, when you receive an incoming call, instead of your telephone handset ringing, additional buttons appear within ContactPad and you hear a tone through your configured headset or speakers.

If enabled for your account and in your browser, a web notification also appears. For more information, see Call notifications in ContactPad.

You can use the buttons in ContactPad to accept the incoming call.

• If you do not have auto-answer enabled for your account, Accept and Reject buttons appear in the WebRTC control panel.

  • To ignore the call, click Reject. The call ends.

  • To answer the call, click Accept. The Accept button may change briefly to an Accepting button after which you are connected to the caller. The Accept, or Accepting, and Reject buttons are replaced with Hangup and mute buttons.

• If you have auto-answer enabled for inbound calls for your account, Hangup and mute (a microphone icon) buttons appear in the WebRTC control panel and you are automatically connected to the caller

If you have turned on the feature and connected a compatible headset to WebRTC, you can alternatively accept the call using the controls on your headset. For information about controlling a call using a compatible headset, see Controlling a WebRTC call in ContactPad using compatible headset.

When you are connected to the caller, you can hear the caller through the speakers that you have configured and the caller can hear you when you speak into your configured microphone.

You can perform any of the tasks described in Making and receiving calls in ContactPad. During your inbound call, you can also control the call using a WebRTC keypad in ContactPad. For information about using the keypad during a call, see Using the WebRTC keypad in ContactPad.