Receiving an inbound call using ContactPad with WebRTC

To receive an inbound call using ContactPad with WebRTC, you must set your status in ContactPad to Ready.

Refreshing ContactPad during a call

If you refresh or close the webpage that contains the ContactPad that is connected to the call, you will be disconnected from the call. While you are disconnected, the other party will remain connected but won't hear anything.

If you have multiple webpages with ContactPad running in them, you will be reconnected to the call within a few seconds in one of the other webpages.
If you don't have any other webpages running ContactPad:
- If you refreshed the webpage, you will be reconnected when the refreshed webpage reloads.
- If you closed the webpage, you must open a new webpage containing ContactPad within 20 seconds and you will be reconnected in that page. If you do not open a new webpage containing ContactPad, or do so after 20 seconds, you cannot be reconnected to the call and the call will end.

When using the backup WebRTC provider

(If ContactPad loses connection with Vonage's WebRTC and if enabled for your account, we will automatically connect ContactPad to a backup WebRTC provider to restore service.)

If you refresh or close the webpage that contains ContactPad during a call, you will be disconnected from the call. You will go into a wrap state.

Using ContactPad in the usual way, when you receive an incoming call, instead of your telephone handset ringing, additional buttons appear within ContactPad and you hear a tone through your configured headset or speakers.

No ringing tone

Sometimes you might not hear the ringing tone when you receive an inbound call. This usually happens if you have more than one instance of ContactPad open and is due to your browser not allowing audio to autoplay. To hear the ringing tone when you receive an inbound call, you must interact with, or click somewhere in, the tab that contains the active ContactPad.

If enabled for your account and in your browser, a web notification also appears. For more information, see Call notifications in ContactPad.

You can use the buttons in ContactPad to accept the incoming call.

If you do not have auto-answer enabled for your account, Accept and Reject buttons appear in the WebRTC control panel.
- To ignore the call, click Reject. The call ends.
- To answer the call, click Accept. The Accept button may change briefly to an Accepting button after which you are connected to the caller. The Accept, or Accepting, and Reject buttons are replaced with Hangup and mute buttons.
If you are using ContactPad Refresh, only Accept will appear in the WebRTC control panel. To reject the call, click End in ContactPad. To answer the call, click Accept. The Accept button is replaced with mute, End, and keypad buttons.
If you have auto-answer enabled for inbound calls for your account, Hangup and mute (a microphone icon) buttons appear in the WebRTC control panel and you are automatically connected to the caller

If you are using ContactPad Refresh, mute, End, and keypad buttons appear in the WebRTC control panel.

If you have turned on the feature and connected a compatible headset to WebRTC, you can alternatively accept the call using the controls on your headset. For information about controlling a call using a compatible headset, see Controlling a WebRTC call in ContactPad using compatible headset.

When you are connected to the caller, you can hear the caller through the speakers that you have configured and the caller can hear you when you speak into your configured microphone.

You can perform any of the tasks described in Making and receiving calls in ContactPad. During your inbound call, you can also control the call using a WebRTC keypad in ContactPad. For information about using the keypad during a call, see Using the WebRTC keypad in ContactPad.