Making an outbound call using ContactPad with WebRTC
- Helen Griffith
Refreshing ContactPad during a call
If you refresh or close the webpage that contains the ContactPad that is connected to the call, you will be disconnected from the call. While you are disconnected, the other party will remain connected but won't hear anything.
- If you have multiple webpages with ContactPad running in them, you will be reconnected to the call within a few seconds in one of the other webpages.
- If you don't have any other webpages running ContactPad:
- If you refreshed the webpage, you will be reconnected when the refreshed webpage reloads.
- If you closed the webpage, you must open a new webpage containing ContactPad within 20 seconds and you will be reconnected in that page. If you do not open a new webpage containing ContactPad, or do so after 20 seconds, you cannot be reconnected to the call and the call will end.
When using the backup WebRTC provider
(If ContactPad loses connection with Vonage's WebRTC and if enabled for your account, we will automatically connect ContactPad to a backup WebRTC provider to restore service.)
If you refresh or close the webpage that contains ContactPad during a call, you will be disconnected from the call. You will go into a wrap state.
To make an outbound call, you must initiate the call in ContactPad in the usual way.
When you make the outbound call, instead of your telephone handset ringing, additional buttons appear within ContactPad and you hear a tone through your configured headset or speakers. For information about making an outbound call in the usual way, see Making and receiving calls in ContactPad.
If you do not have auto-answer enabled for your account, Accept and Reject buttons appear in the WebRTC control panel.
To cancel the call, click Reject. The call ends.
To continue with making the call, click Accept. The Accept button may change briefly to an Accepting button and you hear ringing until you are connected to the target number or agent. The Accept, or Accepting, and Reject buttons are replaced with Hangup and mute buttons.
If you are using ContactPad Refresh, only Accept will appear in the WebRTC control panel. To cancel the call, click End in ContactPad. To continue making the call, click Accept. The Accept button is replaced with mute, End, and keypad buttons.
If you have auto-answer enabled for outbound calls for your account, Hangup and mute (a microphone icon) buttons appear in the WebRTC control panel and you hear ringing until you are connected to the target number or agent.
If you are using ContactPad Refresh, mute, End, and keypad buttons appear in the WebRTC control panel.
If you have turned on the feature and connected a compatible headset to WebRTC, you can alternatively accept the call using the controls on your headset. For information about controlling a call using a compatible headset, see Controlling a WebRTC call in ContactPad using compatible headset.
If the person you are calling answers their phone, you are connected to the target number. You can hear the person who answers the phone through the speakers that you have configured and that person can hear you when you speak into your microphone.
During your outbound call, you can control the call using a WebRTC keypad in ContactPad. For information about using the keypad during a call, see Using the WebRTC keypad in ContactPad.
For general assistance, please contact Customer Support.
For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.