_ExcerptMultiAndPresence
- Helen Griffith
Used in ContactPad with multiple interactions If you also have ContactPad with presence feature enabled for your account, you will see interaction and presence states in ContactPad. In the first example, the agent has no active interactions. The agent's presence state is Ready and their interaction state is Idle. Wrap time When the agent ends the interactions, each interaction's wrap time counts down alongside them. For more information about ContactPad with presence, see ContactPad with presence.ContactPad with multiple interactions and presence
In the second example, the agent is working with two interactions. The agent's presence state is Ready and their interaction state is Working. The second interaction in the list is a webchat and the first is a call. The interactions are in Busy Inbound and Busy Outbound states respectively. The time, in mm:ss, since the agent received each interaction appear alongside the interactions: 2:07 and 1:09 respectively.
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