Making an outbound call using ContactPad with WebRTC

To make an outbound call, you must initiate the call in ContactPad in the usual way.

When you make the outbound call, instead of your telephone handset ringing, additional buttons appear within ContactPad and you hear a tone through your configured headset or speakers. For information about making an outbound call in the usual way, see Making and receiving calls in ContactPad.

• If you do not have auto-answer enabled for your account, Accept and Reject buttons appear in the WebRTC control panel.

  • To cancel the call, click Reject. The call ends.

  • To continue with making the call, click Accept. The Accept button may change briefly to an Accepting button and you hear ringing until you are connected to the target number or agent. The Accept, or Accepting, and Reject buttons are replaced with Hangup and mute buttons.

• If you have auto-answer enabled for outbound calls for your account, Hangup and mute (a microphone icon) buttons appear in the WebRTC control panel and you hear ringing until you are connected to the target number or agent.

If you have turned on the feature and connected a compatible headset to WebRTC, you can alternatively accept the call using the controls on your headset. For information about controlling a call using a compatible headset, see Controlling a WebRTC call in ContactPad using compatible headset.

If the person you are calling answers their phone, you are connected to the target number. You can hear the person who answers the phone through the speakers that you have configured and that person can hear you when you speak into your microphone.

During your outbound call, you can control the call using a WebRTC keypad in ContactPad. For information about using the keypad during a call, see Using the WebRTC keypad in ContactPad.